baj365 Privacy Policy

baj365 ("we", "our", "platform") operates a safe and reliable online gaming service for Bangladeshi players. This privacy policy ("policy") explains what personal information we collect when you use the baj365 website or related services, why we collect it, how that information is used, and what steps we take to protect your data.

By using our services, you agree to this privacy policy. You must be 21 years of age or older. If you do not agree with any part of this policy, please refrain from using our services.

This policy applies only to the baj365 website and services. We are not responsible for the privacy practices of third-party websites or services.

Various types of information may be collected from you while using the baj365 platform. This information is divided into two main categories:

1.1 Information You Provide Directly

• Full name, email address, and date of birth provided at registration
• Phone number and contact address
• National ID card or passport information for identity verification
• Financial information for payment processing (such as bKash number, Nagad number, Rocket number, or bank account details)
• Information provided when contacting our support team
• Account preferences and profile settings

1.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and device model
• Time of site access, page views, and navigation history
• Gaming activity, betting history, and transaction records
• Information collected through cookies and similar tracking technologies
• Log files and technical data that help monitor system performance

baj365 uses collected personal information for the following legitimate purposes:

2.1 Account Management and Service Delivery

• Registering, verifying, and managing your account
• Processing deposit and withdrawal transactions
• Providing gaming services and bonus offers
• Providing customer support and resolving complaints

2.2 Security and Compliance

• Detecting and preventing fraudulent activity and account misuse
• Age verification — only those aged 21 or older may use the service
• Implementing responsible gaming policies
• Ensuring the security of financial transactions

2.3 Service Improvement

• Improving platform performance and user experience
• Designing and testing new products and services
• Conducting analysis and statistical research
• Diagnosing and resolving technical issues

2.4 Communication and Marketing

• Sending transaction-related notifications and confirmation messages
• Informing you about promotional offers and bonuses (where you have given consent)
• Notifying you about important policy changes

baj365 does not sell your personal information to any third party. However, information may be shared in certain circumstances:

3.1 Service Provider Partners

Limited information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technical infrastructure management. These partners are obligated to use the information only for the purposes set out in the agreement.

3.2 Legal Obligations

We may be legally required to disclose information as part of a court order, government directive, or legal process. In such cases, only the necessary information will be provided.

3.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. We will notify you in advance if such a change occurs.

3.4 For Protection Purposes

Relevant information may be shared with authorities to prevent and investigate fraud, money laundering, or other illegal activity.

Cookies and similar technologies are used on the baj365 website. Cookies are small text files stored in your browser.

4.1 Essential Cookies

These cookies are essential for the basic functionality of the website — such as maintaining your session, remembering your login state, and operating security features.

4.2 Performance Cookies

These cookies collect information about how the site is used, which helps us improve our service. The information collected is aggregated and does not directly identify any individual.

4.3 Functionality Cookies

These cookies are used to remember your language preference, display settings, and personalized experience.

You can disable cookies from your browser settings, but doing so may cause some services to not work properly.

Protecting your personal information is one of baj365's top priorities. We have implemented the following technical and organizational security measures:

• All data transmissions are secured through SSL (Secure Sockets Layer) encryption technology
• Sensitive information is stored in encrypted form
• Only authorized staff may access personal information for specified reasons
• Regular security audits and vulnerability assessments are conducted
• A rapid response plan is in place in the event of a data breach
• Staff receive regular training on data protection

Although we apply the highest industry-standard security measures, no transmission of information over the internet or digital storage can be claimed to be completely secure. Nevertheless, we are committed to protecting your information.

How long baj365 retains your personal information depends on the type of information and the purpose for which it is stored:

• Active account information: Retained for as long as your account remains active
• Transaction records: Financial transaction information is retained for the period required by legal obligations
• Inactive accounts: Information from accounts that have been inactive for an extended period is processed in accordance with security policy
• Communication records: Conversations with customer support are retained for a limited period to ensure service quality
• Marketing preferences: Retained for as long as you use the service or until you withdraw consent

Even after an account is closed, information necessary to meet legal obligations, resolve disputes, and enforce our service agreements may be retained for a specified period.

As a user of baj365, you have the following rights regarding your personal information:

7.1 Right to Access Information

You have the right to know what personal information we hold about you and to receive a copy of that information.

7.2 Right to Correction

If any of your information is incorrect or incomplete, you may request that it be corrected. In many cases you can update your information directly from your account settings.

7.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

7.4 Right to Object to Processing

You may object to your information being used for marketing purposes and opt out of marketing communications at any time.

7.5 Right to Data Portability

You may request that the information you have provided be made available in a structured, readable format.

To exercise these rights or for any questions about your information, contact us via live chat or by emailing [email protected].

baj365 provides services only to those aged 21 or older. We do not knowingly collect or store any personal information from minors.

Age verification is mandatory during the registration process. If we become aware that a minor's information is in our system, that information will be deleted immediately and the associated account will be closed.

If you believe a minor is using our platform, please notify us immediately.

As part of operating a global service, your information may be processed or stored outside Bangladesh. In such cases we ensure that:

• All data transfers are conducted under appropriate contractual safeguards
• Data sharing agreements with third parties include confidentiality clauses
• Applicable laws and regulations are followed
• Your information receives the same standard of protection described in this policy wherever it is held

baj365 may update this privacy policy from time to time. For any significant changes to the policy, we will:

• Update the date on this page
• Notify you by email where applicable
• Give you the opportunity to review the changes before continuing to use the service

Continuing to use the service after a change is made will be considered as your agreement to the updated policy. We therefore recommend reviewing this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

Our privacy team will process your request as quickly as possible. All communications are handled in Bengali.